Did you charge my credit card before the package was shipped?

Due to the high volume of orders and because this is a FINAL SALE event and credit cards are charged at the time of purchase.

Have you ever seen aurora borealis?

I tried to complete my order but it told me the items in my cart were no longer available, what happened?

Due to the incredibly high demand and limited inventory available, all sales are on a first-come, first-serve basis. Items are not reserved once they are put into the cart. If inventory is down to a single item and multiple customers add it to their cart, the customer that completes their order first gets the item and any others who also had the item in their cart will get the message that notifies them the item is no longer available.

What is your return policy?

Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales. No Returns/Refunds/Exchanges are allowed.

Where are all the items I ordered?

If you purchase multiple items, you will receive them individually. Products are shipped directly from manufacturers, so expect your items to arrive in multiple shipments.

Why am I getting failed transaction when I try to complete my order?

If you get an error message when attempting to checkout, please call your bank or credit card to make sure they have not blocked the transaction for activity outside of your normal purchase patterns. It's very common and protects you from fraud. This can usually be fixed in a few minutes allowing you to complete your order successfully.

When will I receive my order?

Orders are shipped within two weeks from date of purchase. Once orders ship, you will receive an email with a tracking number so you can track your shipment from door-to-door.

Do FAQ Pages Really Work?

Yes, having Frequently Asked Question pages on your website really does work. However, you need to have a plan on how to best approach the process. Just adding content with a bunch of questions and answers isn’t the way to achieve long-term organic traffic success.

How do I track my order?

Check your email for the shipping notification email. (Orders are shipped within two weeks from date of purchase.) It contains the tracking number for your package. Sometimes emails end up in spam or junk folders, so check them if you cannot find it in your inbox.

My item/package is damaged/defective, who do I contact?

Please contact us for any damaged or defective product issues.

Where is my account and order history?

Steals & Deals recently migrated to a new website platform. A new and improved account system will be in place later this year!